Shipping policy

Shipping Policy
Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is confirmed.

During high-demand periods, processing times may be slightly longer. Customers will be notified of any significant delays.

Shipping Locations

Built Tough Tech ships worldwide.

Please note that shipping availability may vary depending on the destination country and local carrier restrictions.

Estimated Shipping Times

Shipping times vary by location. Estimated delivery times after dispatch are as follows:

Australia: 5–10 business days

United States & Canada: 7–15 business days

United Kingdom & Europe: 7–15 business days

Rest of World: 10–25 business days

These are estimated timeframes only and may vary due to customs processing, carrier delays, weather conditions, or peak shipping periods.

Shipping Costs

Shipping costs are calculated at checkout and are based on:

Delivery destination

Package size and weight

Any applicable shipping fees will be clearly shown before completing your purchase.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Please allow up to 24–48 hours for tracking updates to appear.

Delivery Issues

Built Tough Tech is not responsible for delays caused by:

Customs clearance processes

Courier or postal service disruptions

Incorrect or incomplete delivery addresses

Events outside our control

If your order appears delayed or missing, please contact us and we will assist where possible.

Incorrect Address or Failed Delivery

If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

Contact Information

For any shipping-related enquiries, please contact us at:

Email: info@builttoughtech.com

Last updated: January 2026